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Music Of The Spheres Windchimes FAQ

Q: I have seen Music of the Spheres wind chimes selling on other websites at substantial discounts. Should I trust them?

A: You may have found an unauthorized retailer selling the wind chimes that are not new or without the manufacturer's warranty. To check, contact Music of the Spheres Inc. directly for a list of authorized retailers. Olive Barn has been selling these wind chimes since 2001. We are an authorized retailer.

Q: I have seen and heard a Music of the Spheres wind chime I liked. How can I find out what size and tuning it is?

A: Check the bottom of the round black disc (the clapper) that strikes the tubes. Flip it over and on the bottom it will tell you what size and what tuning it is.

Q: Where does the term Music of the Spheres come from?

A: Music of the Spheres stems from the Pythagorans, an ancient Greek culture from the island of Samos. To them, the solar system consisted of ten spheres (the planets) revolving in circles (orbits) around the central fire (the sun). Each sphere gives off a unique sound as it orbits; the way any object makes a swish sound through the air as it moves; the closer spheres gave lower tones while the farther moved faster and gave higher pitched sounds. The combined sounds are harmonious and create The Music of the Spheres.

Source: Dartmouth College in Hanover NH. You can learn more here.

Q: Who do I contact for warranty repairs?

A: If you purchased your chimes over 30 days ago, please contact Music of the Sphere® Inc. directly at 1-888-3-CHIMES (324-4637) Toll Free.

Q: Which chimes can be shipped in plain boxes, because this gift is a surprise?

A: We no longer ship the chimes in plain boxes. These chimes are shipped in boxes with the company logo and identification on them - so if seen, someone will know what they are. PLEASE BE AWARE OF THAT and have it shipped to another location if necessary.

Q: I don't understand the difference between "sizes/voices" and "tunings"?

A: Use this analogy to buying a shirt: you could think of tuning as the color and pitch range as the size. You can get a shirt in pink, blue and yellow; and you can also choose small, medium and large. You may also think of our tunings as songs. Each of them is available in various pitch ranges (sizes). A musical instrument must be made larger to create lower pitches (For example, a higher pitched violin is smaller than its cousin, the lower pitched cello. Each can play the same melody, but in different pitch ranges.)

Q: Can I hang my Music of the Spheres windchimes outside? 

A: Yes, they are designed for lasting outdoor durability. Please refer to our "Materials & Construction" section of the website for descriptions of our durable materials and method of construction. If you want to appreciate the beauty and ambience of your Music of the Spheres windchime indoors you can "power" the chime with an oscillating fan or a pull cord. Children have also been taught to gently "play" the chime for their parents. One customer even positioned the windcatcher in the path of the cat door! 

Q: Are my Music of the Spheres windchimes covered by a warranty? 

A: Yes, our Soprano, Mezzo-Soprano, Alto and Westminster chimes are warranted for 7 years from the date of purchase against defects in materials and workmanship. Tenor, Bass and Basso Profundo chimes are similarly warranted for 15 years. 

Q: Can I get my chimes repaired if they should be damaged? 

A: Yes, please contact Music of the Spheres directly 1-888-3-CHIMES (324-4637) Toll Free for a return or repair authorization. If a repair is covered by warranty, there will be no charge. If not, a nominal charge plus the cost of any additional components and return freight will apply. If you have a non-Music of the Spheres chime and would like it repaired, the policy is the same as for a non-warranted chimes. 

Q: How can I increase (or decrease) the activity of my Music of the Spheres windchime? 
1. Hang the chime in a different location, either more or less exposed to wind. 
2. Hang the chime from the top knot above the ring for greater activity and from the second knot (closer to the ring) for lower activity. 
3. Adjust the size of the windcatcher. To identify your windcatcher you may refer to the diagram on the "How They're Made" page. The wind catcher at the bottom of your chime is the "motor" that makes it work. Windcatchers harness the power of the wind and transfer it to the clapper, which moves to strike the tubes and play the music. The larger the windcatcher surface area for any given size chime, the less wind is needed to activate it. MOTS chimes are designed to play in eight to ten mile-per-hour breezes. If your chimes hang in an extraordinarily enclosed or exposed area, they will require a correspondingly larger or smaller wind catcher than the standard one, to achieve a "standard" activity level. Click here for information on replacement windcatchers.

Q: How should I hang my chime? 

A: There are a number of safe ways to hang your chime. The "best" for a particular circumstance will depend on which chime size you're hanging and where it is you would like it to hang. In all cases, simply using some basic common sense is a great start. In many cases, hanging a chime "properly" is not a complicated matter. We offer several accessory brackets and hooks to hang your chime. Some chime hanging basics are:

Don't hang your chime on anything that is sharp or abrasive. Over time the cord will be cut or worn and will eventually break. For instance, instead of hanging the chime from an old rusty nail, take the time to get a carabiner or some other sort of metal ring. Hang the chime from the ring, then hang the ring from the nail. 

Do consider the fact that the forces on the chime support will vary and will increase substantially during severe weather conditions. When planning the support for your chime, take the time to "do it right" by preparing for stormy conditions. 

Do test the installation by giving a "tug" on the chime after hanging it to make sure it stays put. For the smaller chimes, a gentle downward pull will suffice; whereas for the larger, heavier chimes, a good solid downward test pull is a good idea. A good rule of thumb is to test the installation with a force that is between two and three times the weight of the chime. 

Do be considerate of your tree. When hanging chimes from a tree limb, use a blanket or a piece of rubber to spread out the load on the limb. This will avoid cutting into the bark and damaging the tree. A section of an old bicycle tire works very well for this purpose. 

Do use a deck hook as a safe and convenient way to hang the chimes from a deck railing. 

Do use a wall bracket to hang the chime from a wall. If mounting the bracket on a brick, stone or masonry wall, use the proper inserts for the job. 

Do be creative and consider as many options as you can think of when trying to hang a chime. When in doubt, feel free to contact us for advice.

** Some content provided courtesy of Music of the Spheres Inc.